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Return & Refund Policies

At The Party Archt., we are passionate about ensuring you are completely satisfied with your purchase. If you receive any product that you are unhappy with for any reason, please email the information below to hello@thepartyarcht.com.au within 7 days with the products in the same condition that you received it and we will happily offer you an exchange or refund.

 

Returns Form - Information Needed by Email

  1. Full Name
  2. Email Address
  3. Return or Exchange 
  4. Reason for return/exchange
  5. Any other information we need to know

 

Return delivery costs for a faulty, or incorrectly supplied item will be covered by The Party Archt.

The return shipping method and associated costs for change of mind returns (where the item is not faulty/damaged but being returned simply due to a change of mind) are the responsibility of the customer. It is recommended you send your return via a traceable method and retain the proof of postage until receiving confirmation that your return has been processed. The Party Archt. does not take responsibility for returns that are not received.